Contact information

Contact Us

We're here to help! Whether you have a question about your order, need product information, or want to provide feedback, our customer support team is ready to assist you.

Get in Touch

Email

support@slatevi.com

Email is the fastest way to reach us. We respond to all inquiries within 24-48 hours during business days (Monday-Saturday).

Phone

+1 (404) 452-5584

Our phone lines are available Monday through Saturday. Please leave a voicemail if we're unable to answer, and we'll return your call within 24-48 hours.

Mailing Address

Slatevi
3500 Piedmont Rd NE
Ste 330
Atlanta, Georgia 30305
United States of America

Business Hours

Monday - Saturday: 9:00 AM - 6:00 PM EST
Sunday: Closed

Please note: During holidays and peak seasons, response times may be slightly longer. We appreciate your patience.

What We Can Help With

  • Order Status & Tracking - Check on your order or get tracking information
  • Product Information - Questions about our products, specifications, or availability
  • Returns & Exchanges - Assistance with returns, refunds, or exchanges
  • Technical Support - Help with website navigation or account issues
  • Shipping Questions - Inquiries about delivery times, shipping costs, or address changes
  • Payment Issues - Problems with payment processing or billing
  • General Inquiries - Any other questions or feedback

Track Your Order

If you need to track your order, you can:

  1. Check Your Email - Look for the shipping confirmation email with your tracking number
  2. Log Into Your Account - Visit www.slatevi.com and view your order history
  3. Visit Our Track Your Order Page - Use your order number and email address to track your shipment
  4. Contact Us - Email or call us with your order number, and we'll provide an update

Return an Item

To initiate a return, please contact us at support@slatevi.com with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return (optional but helpful)

We'll provide you with return instructions within 24-48 hours. For complete details, please see our Return and Refund Policy.

Report an Issue

If you received a damaged, defective, or incorrect item, please contact us immediately at support@slatevi.com with:

  • Your order number
  • Photos of the issue
  • Description of the problem

We'll resolve the issue as quickly as possible with a replacement or full refund.

Feedback & Suggestions

We value your feedback! If you have suggestions for how we can improve our products or services, please let us know at support@slatevi.com.

Your input helps us serve you better.

Wholesale & Business Inquiries

For wholesale, partnership, or bulk order inquiries, please email us at support@slatevi.com with "Wholesale Inquiry" in the subject line.

Frequently Asked Questions

Before contacting us, you may find answers to common questions on our website:

Connect With Us

Stay updated on new products, special offers, and company news:

  • Website: www.slatevi.com
  • Email Newsletter: Sign up on our homepage for exclusive deals

We're Here For You

At Slatevi, customer satisfaction is our top priority. Whether you have a simple question or need assistance with an order, we're committed to providing you with fast, friendly, and professional support.

Don't hesitate to reach out - we're happy to help!

Slatevi
Quality products, exceptional service.

Email: support@slatevi.com
Phone: +1 (404) 452-5584
Address: 3500 Piedmont Rd NE, Ste 330, Atlanta, Georgia 30305, United States